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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please take a look before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiries from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Terms of Accommodation
Please see here for accommodation terms.
- Could you tell me about the settlement?
Please pay it when you arrive.
- What time is check-in and check-out?
Check-in 15:00 Check-out 11:00
※It may vary depending on the reservation plan.- When will the cancellation fee be charged?
There will be a cancellation fee from 3 days in advance.
※It may vary depending on the reservation plan.- Please tell me about your inquiry by phone.
- For reservations, please click here Reservation Center 03-6627-4730 (8:00-22:00)Contact us on the day: Hotel Representative 0735-62-7771
About others
- Tell me about the summer pool
The Garden Pool, with an expansive ocean view, is open exclusively during the summer vacation.
For more information, please click here.- Do you have a coin laundry?
It is located in front of the public bath on the 1st floor.
Cost 2 washing machines 500 yen / 1 washing machine 100 yen / 30 minutes- What amenities do you have?
Hair brushes, cotton sets (cotton and cotton swabs), toothbrushes and razors are available in the guest rooms.
- Do you have a pick-up?
We operate a shuttle bus between Kushimoto Station and our hotel.
For more information, please click here.- Is there a parking lot?
There is an outdoor parking lot (198 cars, free).
※For persons with disabilities: 3 units
※Advance reservations are not accepted.
※There is no covered parking lot for bicycles and bicycles. Bicycles can be placed in the guest room.