FAQ/CONTACT
Frequently Asked Questions and Inquiries- TOP
- Frequently Asked Questions and Inquiries
We have a summary of frequently asked questions from our customers, so please take a look before contacting us.
※If you have any inquiries about the organization, please contact the following email address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- About accommodation agreement
Click here for the terms and conditions of accommodation.
- Could you tell me about the payment?
Please pay at the time of arrival.
- What time is check-in and check-out?
Check-in 15:00 Check-out 11:00
※It may vary depending on your reservation plan.- When will the cancellation fee be charged?
A cancellation fee will be charged from 3 days in advance.
※It may vary depending on your reservation plan.- Please tell me about your inquiry over the phone.
- Reservation Center 03-6627-4730 (8:00 to 22:00)Click here for information on the day of the hotel representative 0735-62-7771
Others
- Could you tell me about the summer pool?
The Garden Pool, with an expansive ocean view, is open exclusively during the summer vacation.
For more information, please click here.- Do you have a coin laundry?
It's in front of the large public bath on the 1st floor.
Cost 2 washing machines 500 yen / 1 detergent automatic input dryer 100 yen / 30 minutes- What kind of amenities do you have?
A toothbrush, toothpaste, cotton set, razor, comb, and Shoo mit are available at the amenity corner in the lobby.
- Do you have a transfer?
There is a shuttle bus between Kushimoto Station and our hotel.
For more information, please click here.- Do you have a parking lot?
There is an outdoor parking lot (198 cars free of charge).
※For persons with disabilities: 3 units
※We do not accept advance reservations.
※There is no covered parking lot for motorcycles and bicycles. Bicycles can be placed in the guest room.