FAQ/CONTACT
Frequently Asked Questions and Inquiries- TOP
- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please take a look before contacting us.
※If you have any questions about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Terms of Accommodation
Click here for the terms of accommodation.
- Could you tell me about the payment?
Please pay your bill upon arrival.
- What time is check-in and check-out?
Check-in 15:00 Check-out 11:00
※It may vary depending on the booking plan.- When will the cancellation fee be charged?
Cancellation fee will be charged 3 days in advance.
※It may vary depending on the booking plan.- Please tell us about your inquiry by phone.
- Reservation Center: 03-6627-4730 (8:00-22:00)Contact us on the day: Hotel Representative 0735-62-7771
About Others
- Tell me about the summer pool.
The Garden Pool, with an expansive ocean view, is open exclusively during the summer vacation.
For more information, please click here.- Do you have a coin laundry?
It is in front of the large public bath on the first floor.
Cost 2 washing machines 500 yen / 1 washing machine 100 yen / 30 minutes- What amenities do you have?
Hair brushes, cotton sets (cotton and cotton swabs), toothbrushes and razors are available in the guest rooms.
- Is there a pick-up service?
There is a shuttle bus between Kushimoto Station and our hotel.
For more information, please click here.- Is there a parking lot?
There is an outdoor parking lot (198 cars, free of charge).
※For persons with disabilities: 3 units
※Advance reservations are not accepted.
※There is no covered parking lot for motorcycles and bicycles. Bicycles can be placed in the guest room.